Lambeth Flowers: Online Flower Delivery Terms & Conditions

Introduction

Welcome to Lambeth Flowers and thank you for choosing us for your online flower delivery needs across Lambeth and the surrounding areas. By placing an order through our website, you agree to be bound by these Terms & Conditions, which govern your use of our services. Please read these Terms & Conditions carefully before making a purchase. These terms are designed to ensure a transparent and secure service for all our valued customers in Lambeth and nearby regions.

Order Process

To make your experience smooth and enjoyable, we have put in place a straightforward order process for our online flower delivery service in Lambeth. The following steps outline how to place an order:

• Select your desired flowers or arrangements from our online catalogue. Each product is accompanied by detailed descriptions and pricing information.
• Add the chosen items to your basket. You can review your selections at any time before checking out.
• Proceed to checkout, where you will be prompted to provide a delivery address within Lambeth or the surrounding areas. Please ensure that all delivery details are accurate to avoid delays or failed deliveries.
• Provide any special instructions, such as preferred delivery dates, messages to be included with the bouquet, or specific delivery arrangements.
• Review your order summary and confirm that all details are correct.
• Complete your purchase by selecting your preferred payment method and providing payment details.
• Once your order has been placed, you will receive an order confirmation via our website with a unique order reference number and an estimated delivery timeframe.

Lambeth Flowers reserves the right to reject or cancel any order at our discretion, for example if products are unavailable, payment is not authorised, or if there are any errors in product pricing or descriptions. Should we need to cancel an order, we will notify you as soon as possible and process any applicable refunds promptly.

Payments

We are committed to providing a secure and convenient payment environment for our customers. Lambeth Flowers accepts payment through the following methods:

• Major credit and debit cards, including Visa, Mastercard, and American Express;
• Secure online payment gateways, as indicated during the checkout process.

All prices displayed on our website are in British Pounds (GBP) and include the relevant UK Value Added Tax where applicable. The total price for your order, including delivery charges, will be shown at the checkout stage before you submit your order for payment. By submitting your order, you confirm that you are authorised to use the selected payment method and have sufficient funds to cover the purchase.

Payment is taken in full at the time your order is placed. Once we have received confirmation of successful payment, your order will be processed for delivery. In the event of a failed payment or chargeback, Lambeth Flowers reserves the right to cancel the order without notice. Should you experience any issues with payment, please contact us via the customer support form on our website for assistance.

Delivery Policy

Lambeth Flowers provides reliable flower delivery within Lambeth and selected surrounding areas. The following outlines our delivery process and key terms:

• We strive to deliver your chosen flower arrangements on your selected delivery date. While we make every effort to meet this commitment, delivery times cannot be guaranteed, especially during peak periods such as Valentine's Day, Mother's Day, and Christmas.
• Exact delivery windows may not be available; however, we will always endeavour to keep you informed of any significant delays.
• We deliver to residential and business addresses within Lambeth and surrounding postcodes as indicated on our website. Orders submitted for delivery outside our areas may be declined or subject to additional charges.
• If the recipient is not available at the time of delivery, our drivers will attempt to leave the flowers with a neighbour or in a safe place, unless otherwise instructed. In such cases, a delivery card will be left to notify the recipient.
• Lambeth Flowers cannot accept responsibility for deliveries where incorrect delivery information has been provided or where safe access to the delivery address is not possible.
• While we endeavour to supply the exact flowers and arrangements as chosen, circumstances such as seasonal availability or supply issues may occasionally require us to substitute with similar flowers of equal or greater value. We will notify you if significant substitutions are required.

Amendments and Cancellations

We understand that circumstances may change, and you may need to amend or cancel your flower delivery order:

• To cancel or amend your order, please notify us as soon as possible via the customer service form on our website, quoting your order reference number.
• Cancellations or major amendments must be requested at least 24 hours before the scheduled delivery date. Where products have not already been prepared or dispatched, we will do our best to accommodate your request and process a full refund where appropriate.
• If your order has already been prepared, dispatched, or is out for delivery, cancellations or substantial changes may not be possible and a refund may not be available.
• No cancellation rights apply to custom, bespoke, or perishable products that have been prepared to your specifications (as allowed under UK consumer law). Our flowers are perishable goods and may not be eligible for return once delivered, except where they arrive in unsatisfactory condition or are incorrect.
• Should the product not meet our quality standards or if a mistake has been made, please contact us within 24 hours of delivery, providing your order reference and photographic evidence if possible. We will endeavour to resolve any issues promptly, which may include sending replacement flowers or refunding your order as appropriate.

Liability

Lambeth Flowers is committed to providing a high quality and reliable flower delivery service. However, to the maximum extent permitted by law, our liability to you in relation to any order will be limited as follows:

• We will not be liable for any delay or failure to deliver due to circumstances beyond our reasonable control, including (but not limited to) severe weather, transportation delays, supply chain disruptions, or force majeure events.
• We are not responsible for loss, damage, or deterioration of goods after successful delivery has occurred to the recipient, a neighbour, or according to delivery instructions provided.
• Lambeth Flowers will not be responsible for consequential, indirect, or punitive damages resulting from use of our products or services, including (but not limited to) missed events or occasions.
• Nothing in these Terms & Conditions is intended to exclude or limit our liability for death or personal injury caused by our negligence, fraudulent misrepresentation, or any liability which cannot be excluded under UK law.

You acknowledge that flowers are naturally perishable and their lifespan is subject to care conditions and environmental factors. We recommend following included care instructions to ensure the longevity of your flower arrangements.

Customer Obligations

By placing an order with Lambeth Flowers, you agree to:

• Provide accurate and complete information at the point of order, including delivery details and recipient information.
• Make proper arrangements for receipt of the delivery or ensure someone is available at the delivery address.
• Report any issues with your order promptly using our website, providing clear and relevant details to enable us to respond effectively.
• Not resell our products for commercial purposes without express written permission from Lambeth Flowers.

Intellectual Property

All content on our website—including product photos, descriptions, branding, and design—is the intellectual property of Lambeth Flowers or our licensors. You must not use, reproduce, or distribute any such materials without our prior written consent.

Personal Data and Privacy

We take your privacy seriously. All personal information provided in the course of using our services is handled in compliance with UK data protection laws. We collect, process, and store your data only for the purposes of fulfilling your orders, improving our services, and communicating with you as necessary. Further information can be found in our Privacy Policy section on our website.

Changes to Terms & Conditions

Lambeth Flowers may revise these Terms & Conditions from time to time by updating this page. The revised terms will apply to any new orders placed after the date of publication. We recommend checking this page regularly to stay informed of the latest updates. Your continued use of our website and services constitutes acceptance of any revised Terms & Conditions.

Governing Law and Jurisdiction

These Terms & Conditions and your use of the Lambeth Flowers website and services are governed by the laws of England and Wales. Any disputes arising under these terms will be subject to the exclusive jurisdiction of the English courts.

Nothing in these Terms & Conditions affects your statutory rights as a consumer under UK law.

Applicability

These Terms & Conditions apply to all Lambeth Flowers customers in Lambeth and the surrounding areas. By placing an order on our website, you acknowledge and accept these terms in full.

Contact Us

If you have questions or require further information regarding our Terms & Conditions, please reach out to us using the contact form on our website. Our team is happy to assist with any enquiries related to online flower delivery in Lambeth and surrounding areas.